Returns & Refunds Policy
At Lazy Lobster Norwich, we strive for the highest quality in every catch; however, due to the perishable nature of our seafood, returns are generally not accepted once delivered. If your order is damaged or incorrect, please contact us within 24 hours of receipt to arrange for a replacement or a full refund.
Inspect Your Order
Upon delivery, please immediately check your seafood for freshness and accuracy against your order confirmation.
Document Issues
Take clear photographs of any damaged packaging or incorrect items as evidence for your refund claim.
Contact Support
Email our team at [email protected] within 24 hours with your order number and photos.
Resolution Process
Once verified, we will issue a refund to your original payment method or schedule a priority redelivery of your items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing